Delivery & Refunds

Last updated: 2026-10-12

Company

PT THE ENCELADUS CORP

NIB

1910240009385

NPWP

0125 2411 1790 6000

Address

Jl. Batu Bidak No. 88B, Kerobokan Kaja, Kuta Utara, Kab. Badung, Bali 80361, Indonesia

E-mail

admin@enceladus.pro

1. Digital product

Vouchers are digital codes and are delivered by e-mail only. There is no physical card and nothing is shipped.

2. Delivery time

After the payment is received in the Seller’s account, the Seller sends the code(s) to the e-mail address given in your request within 1 business day. Business days are Monday to Friday, except public holidays in Indonesia.

An invoice must be paid within 2 business days. Otherwise the request lapses (see the Terms of Sale).

3. Code not received

If you have paid and have not received the code within 1 business day:

1. Check the spam, junk and promotions folders of your mailbox.
2. Write to the Seller at the e-mail address shown above. Include your request number (ENC-…) and the date and amount of your transfer.

The Seller checks the payment and sends the code again to the same address.

4. Order that cannot be fulfilled

If the Seller cannot deliver the code(s) after receiving your payment, for example because vouchers of the chosen value are out of stock, the Seller tells you by e-mail and refunds 100% of the amount paid within 7 business days. The refund is made by bank transfer to the account you paid from.

If only part of the order can be fulfilled, you can choose to receive the available codes and a refund for the rest, or a full refund.

5. Invalid code at delivery

If a code cannot be redeemed, for example because PlayStation says that it is invalid or has already been used, write to the Seller within 7 days after the code was delivered. Include:

• the request number;
• the code;
• the error message from PlayStation exactly as shown (a screenshot helps);
• the region of your PlayStation Network account.

The Seller checks the code with its supplier. If the code was invalid at the time of delivery, the Seller replaces it with a working code or, if a replacement is not possible, refunds its price in full within 7 business days after the check.

A code that cannot be redeemed because your account is registered in another region is not an invalid code.

6. Delivered working codes

A code that was valid when it was delivered cannot be returned or exchanged, and its price is not refunded. Once a code has been sent, the Seller has no way to verify that it has not been redeemed. This also applies if you chose the wrong value or your account is registered in another region.

7. How to contact the Seller

Write to the Seller’s e-mail address shown above, or use WhatsApp if a number is shown, and include your request number. The Seller replies during the support hours shown on the Company and contacts page.

If you are not satisfied with the outcome, see section 11 of the Terms of Sale and the consumer complaints contacts at the bottom of this page.